Shipping Policy

Last Updated: 21 October 2026

At Bharathi Kannamma, we want every gift to reach you safely and conveniently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Once your order is placed successfully, you will receive an order confirmation through the available communication method.

Orders are processed during our regular business days. Processing time may vary depending on product availability, order volume, customisation requirements, and special occasion orders.

For personalised or bulk gifting orders, additional processing time may be required. If there is a significant delay or additional information is needed, we may contact you using the details provided with your order.

2. Shipping Locations

Bharathi Kannamma accepts orders for delivery to the locations available at checkout.

Delivery availability may depend on the courier service and the serviceability of your address. Please enter your complete and accurate shipping address, including your PIN code and contact number, while placing your order.

If delivery to a particular location is unavailable, we will inform you where reasonably possible.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order details, package requirements, and any eligible promotional offers.

If free shipping is offered for selected orders or during a promotion, the applicable conditions will be communicated on our website or at checkout.

4. Estimated Delivery Time

Estimated delivery times may vary based on your location, courier availability, product availability, and order processing requirements.

Delivery timelines shown during checkout or communicated by us are estimates and are not guaranteed delivery dates unless expressly stated.

Delays may occur due to public holidays, weather conditions, courier disruptions, remote delivery locations, peak festive seasons, or other circumstances beyond our reasonable control.

5. Order Tracking

Where tracking is available, tracking information may be shared after your order has been dispatched.

You can use the provided tracking details to check the shipment status through the relevant courier service.

Tracking updates may take some time to appear after dispatch. If you experience an unexpected delay or cannot access your tracking information, please contact our customer support team.

6. Accurate Shipping Information

Customers are responsible for providing accurate and complete delivery details when placing an order.

Please check your name, phone number, address, PIN code, and any relevant delivery instructions before confirming your purchase.

Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or additional shipping arrangements. Please contact us promptly if you notice an error in your shipping information after placing an order.

Changes to an order or delivery address may not be possible once the order has been processed or dispatched.

7. Damaged, Incorrect, or Missing Items

We take care in preparing orders for dispatch. However, if your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us promptly with your order number and relevant photographs, where applicable.

We will review the concern and provide assistance in accordance with our applicable Return & Refund Policy and consumer rights under Indian law.

8. Delivery Attempts and Undelivered Orders

Please ensure that someone is available to receive the shipment when delivery is attempted.

If an order cannot be delivered because the recipient is unavailable, the address is incorrect, or the courier cannot complete delivery, the courier may make further attempts or return the parcel according to its procedures.

Any additional shipping or redelivery arrangements will be handled in accordance with the circumstances, the courier's terms, our applicable policies, and applicable law.

9. Festive, Wedding, and Bulk Orders

We understand that many of our gifts are selected for weddings, festivals, housewarmings, and other important occasions.

For bulk orders, personalised gifts, or orders required by a specific event date, we recommend contacting us before placing the order to confirm product availability and the estimated processing and delivery timelines.

While we will make reasonable efforts to meet confirmed timelines, delivery dates can be affected by courier delays and other circumstances outside our control.

10. Shipping Policy Updates

Bharathi Kannamma may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, or business practices.

Any updates will be published on this page along with the revised date. We encourage customers to review this policy before placing an order.

11. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

Bharathi Kannamma

No. 5/60, Ground Floor,
Kakkan Nagar 4th Main Road,
Adambakkam, Chennai – 600088,
Tamil Nadu, India.

Phone:
86676 96531
93616 49604

Email: [Insert your official business email address]

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Bharathi Kannamma — Thoughtful Gifts. Timeless Memories.