Return & Refund Policy

Last Updated: 21 October 2026

At Bharathi Kannamma, we want you to enjoy a pleasant shopping experience and receive your gifts in good condition. This Return & Refund Policy explains how we handle requests relating to damaged, defective, incorrect, or eligible returned products purchased through our website.

1. Return Eligibility

Return requests may be considered for products that are damaged, defective, incorrect, or otherwise eligible under the return conditions communicated at the time of purchase.

To help us review your request, please ensure that:

The product is unused and in its original condition, wherever applicable.
Original packaging, labels, accessories, and other included items are retained, wherever applicable.
You provide your order number and relevant details.
You share clear photographs or videos of any reported damage, defect, or incorrect item, where requested.

All requests will be reviewed in accordance with our policies and applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

Please provide:

Your order number.
A brief description of the issue.
Clear photographs or videos showing the product and its condition.
Any other information reasonably required to assess the request.

After reviewing the details, we will communicate the available resolution, which may include a replacement, refund, repair, or another appropriate remedy, depending on the circumstances and applicable law.

3. Products That May Not Be Eligible for Return

Certain products may have specific return restrictions due to their nature, condition, customisation, or personalisation.

Where applicable and permitted by law, restrictions may apply to:

Personalised or customised gifts made according to customer specifications.
Products damaged after delivery due to misuse, mishandling, or improper storage.
Products returned without the included components or packaging where these are necessary for assessment.

These restrictions do not affect any rights or remedies you may have under applicable law, including where a product is defective, incorrectly supplied, or otherwise subject to a legally required remedy.

Any product-specific return conditions will be communicated where applicable.

4. How to Request a Return

To request a return or report an issue with your order:

Contact our customer support team using the details provided below.
Share your order number and explain the reason for your request.
Provide photographs or other supporting information, if required.
Wait for our team to review your request and provide the next steps.

Please do not send a product back before contacting us and receiving return instructions, unless otherwise required by applicable law.

5. Refunds

Once an eligible return or refund request has been reviewed and approved, we will communicate the refund process.

Where applicable, refunds will generally be processed through the original payment method or another mutually agreed method permitted by law.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

Any refund will be handled in accordance with the circumstances of the order, our applicable policies, and consumer rights under Indian law.

6. Exchanges and Replacements

Exchanges or replacements may be offered for eligible products, subject to product availability and the circumstances of the request.

If the same product is unavailable, we will discuss the available options with you.

For damaged, defective, or incorrectly supplied products, we will assess the issue and provide an appropriate resolution in accordance with applicable law.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once an order has been processed, customised, packed, or dispatched. However, any applicable cancellation rights under law will be respected.

If a cancelled order has already been paid for, any eligible refund will be processed according to the applicable refund procedure.

8. Return Shipping Charges

Return shipping arrangements and any applicable charges will depend on the reason for the return and the circumstances of the order.

Where a product is damaged, defective, or incorrectly supplied, please contact us before arranging return shipping so we can advise you on the appropriate process.

Any applicable return shipping charges or instructions will be communicated during the review of your request, subject to applicable law.

9. Wedding, Festive, and Bulk Orders

We understand that our products may be purchased for weddings, festivals, housewarmings, and other important celebrations.

For bulk, personalised, or occasion-specific orders, please check product details and confirm your requirements before placing your order.

Special return conditions may apply to customised or bulk orders where communicated in advance and permitted by law. This does not limit any mandatory rights or remedies available to customers.

10. Refund Processing and Exceptions

Every return or refund request will be assessed based on the product, order details, supporting information, and applicable terms.

We may request additional information where reasonably necessary to verify a claim. We will communicate the outcome and any required next steps once the review is complete.

Nothing in this policy is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.

11. Changes to This Policy

Bharathi Kannamma may update this Return & Refund Policy from time to time to reflect changes in our products, procedures, or applicable legal requirements.

Updates will be published on this page along with the revised date. We encourage customers to review this policy before placing an order.

12. Contact Us

For return, replacement, cancellation, or refund enquiries, please contact:

Bharathi Kannamma

No. 5/60, Ground Floor,
Kakkan Nagar 4th Main Road,
Adambakkam, Chennai – 600088,
Tamil Nadu, India.

Phone:
86676 96531
93616 49604

Email: [Insert your official business email address]

Please include your order number when contacting us about a purchase.

Bharathi Kannamma — Thoughtful Gifts. Timeless Memories.